Industry Insights

How do you accurately measure customer success? It’s a question that has stumped too many BPOs and call centers. Many look to industry standard call

High attrition can be one of the most costly problems a business can face, especially if that attrition comes from the new hires you just

Dealing with attrition and turnover is an unfortunate reality every industry has to face. But just because it happens doesn’t mean there’s nothing you can

The COVID-19 pandemic thrust most of the global workforce into a remote work setting. This led many people to work from home for the first

The Great Resignation is an ongoing trend where millions of people are leaving their jobs. This trend began around March and April of 2021 and

The Great Resignation is what many are calling the recent phenomenon of people leaving their jobs in the aftermath of the COVID-19 pandemic. In September

At ClearSource BPO, professionalism is our lifeblood. Without it, you can’t expect to handle customers or juggle several different responsibilities properly.  But what does call

Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s

The purpose of quality assurance in a call center is to evaluate the performance of your agents. But while quality assurance is necessary for the

Those who don’t adapt can become stagnant. This is true for any industry, but it is especially poignant in the customer service space, where repetitive

Customer service agents usually say a slight variation of the same thing at the beginning of every call. After a while, this can get monotonous

Many American businesses are facing major labor shortages and staffing issues. This is due to a myriad of factors, including: High costs: It’s getting more