How to Navigate Today’s Remote Work Trends
The COVID-19 pandemic thrust most of the global workforce into a remote work setting. This led many people to work from home for the first
The COVID-19 pandemic thrust most of the global workforce into a remote work setting. This led many people to work from home for the first
The Great Resignation is an ongoing trend where millions of people are leaving their jobs. This trend began around March and April of 2021 and
The Great Resignation is what many are calling the recent phenomenon of people leaving their jobs in the aftermath of the COVID-19 pandemic. In September
At ClearSource BPO, professionalism is our lifeblood. Without it, you can’t expect to handle customers or juggle several different responsibilities properly. But what does call
Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s
The purpose of quality assurance in a call center is to evaluate the performance of your agents. But while quality assurance is necessary for the
Those who don’t adapt can become stagnant. This is true for any industry, but it is especially poignant in the customer service space, where repetitive
Customer service agents usually say a slight variation of the same thing at the beginning of every call. After a while, this can get monotonous
Many American businesses are facing major labor shortages and staffing issues. This is due to a myriad of factors, including: High costs: It’s getting more
Too many BPOs and call centers are hyper-focused on the wrong hiring qualifications. They want customer service agents with years of experience, specific industry expertise,
October 25, 2021 – Are you struggling to integrate a bilingual employment strategy into your company culture? You’re not alone. As companies continue to gain
Every company longs for a better customer service experience, so they try to improve how their call center agents communicate with their callers. But are