Too many BPOs and call centers are hyper-focused on the wrong hiring qualifications. They want customer service agents with years of experience, specific industry expertise,
October 25, 2021 – Are you struggling to integrate a bilingual employment strategy into your company culture? You’re not alone. As companies continue to gain
Every company longs for a better customer service experience, so they try to improve how their call center agents communicate with their callers. But are
Business outsourcing is the practice of hiring an organization outside your company to perform a service or create goods. This is usually done as a
How do you find the right candidate for a job? Between labor shortages and the shrinking labor force, that’s the question most companies are asking
Depending on how detailed you want to get, there can be any number of customer journey stages. But to simplify things, let’s start with the
Normally, outsourcing your customer service to ClearSource BPO means we will handle the entire process. But some companies worry that means they lose total control
Years ago, we hired our dream employee. We believed they would perform above and beyond the expectations of a usual call center agent. But after
Too many companies think they can do it all by themselves. They get a research and development team, a marketing team, and a customer support
Some callers seem impossible to please. But that’s never truly the case—call center agents probably just don’t know enough about the caller to adequately assess
At ClearSource we believe all of our employees deserve to be happy and healthy. But how do we maintain this goal in an industry with
This past Friday, ClearSource leadership reviewed results from Q4 and the 2017 year in total, while planning for success in Q1 of 2018. The meeting,