eCommerce Customer Service Outsourcing
We build brand loyalty through discretionary effort
The ClearSource philosophy is based on our belief that every customer interaction should add value to the relationship between a brand and its customers. We operate as a true extension of the brands we serve because we take the time to not only understand the ideal customer journey but collaborate to help perfect it.
Our agents provide personalized service because we set clear expectations, provide exemplary training, and value every agent as an integral member of our team. Imagine working with a company that doesn’t need an attendance policy, yet has annual attrition of 30%. That is ClearSource.
We recognize that the retail/eCommerce experience is evolving. Customers want to interact over their channel of choice and occasionally switch channels without having to repeat personal information, or explain the issue at hand over each channel. That’s why we provide hi-touch Omni channel support for every interaction.
The Exceptional Customer Experience
We empower our agents to resolve each interaction on the first attempt. Sometimes that means helping a shopper choose the perfect accessory, while other times it means going above and beyond to track down a package that hasn’t yet arrived. We understand that empathy matters as much as expertise. We understand that providing Exceptional Customer Experience is essential to brand loyalty.
Senior Manager, Customer Service Operations
We have been working with ClearSource for about two and a half years now. What started off with a plan to work with them for a couple months has turned into a long-term solution with which we are very happy and impressed with. From the first interactions with ClearSource, they have made us feel very important to them. Each interaction has been very personable and professional. Starting with about 20 agents and quickly scaling up to 100+ has been seamless. Their attention to quality and detail is exceptional. They go above and beyond to make sure that everything is handled and are usually a step ahead of us. We are very impressed with ClearSource and are thrilled that they are a part of our team.