Industry Insights

Improving customer experience and satisfaction is the goal of every BPO and customer service center. But what does it really mean to improve customer satisfaction?

Silicon Slopes, an annual event that brings tech companies from around the country to Utah, offers a great opportunity to discover new strategies that can

When people call your business looking for a solution to their problem, they’re taking time out of their busy day to reach out with the

High attrition can be one of the most costly problems a business can face, especially if that attrition comes from the new hires you just

Dealing with attrition and turnover is an unfortunate reality every industry has to face. But just because it happens doesn’t mean there’s nothing you can

The COVID-19 pandemic thrust most of the global workforce into a remote work setting. This led many people to work from home for the first

The Great Resignation is an ongoing trend where millions of people are leaving their jobs. This trend began around March and April of 2021 and

The Great Resignation is what many are calling the recent phenomenon of people leaving their jobs in the aftermath of the COVID-19 pandemic. In September

At ClearSource BPO, professionalism is our lifeblood. Without it, you can’t expect to handle customers or juggle several different responsibilities properly.  But what does call

Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s

The purpose of quality assurance in a call center is to evaluate the performance of your agents. But while quality assurance is necessary for the