What Do All-In Costs Really Mean?
Startups and mid-sized businesses continuously strive to optimize their operations and streamline costs to achieve sustainable growth. Startups are focused on scaling a disruptive product
July 20, 2023
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Startups and mid-sized businesses continuously strive to optimize their operations and streamline costs to achieve sustainable growth. Startups are focused on scaling a disruptive product
Ever since Chat GPT stunned the world in November 2022, artificial intelligence (AI) has become nearly synonymous with generative AI and large language models. Thousands
The Power of Empathy is Transformative Have you ever found yourself being put in a dangerous situation by a complete stranger? If you have, then
In today’s consumer-driven economy, customers set expectations and demand results. If you’re not delivering a consistent, superior end-to-end customer experience (CX), you’re losing their favor.
Startups face unique challenges, from battling stiff competition and running lean teams to developing marketing and sales strategies and establishing workflows. But they all share
With service levels at just 15% and abandonment rates climbing, a CX leader at an iconic US brand faced a daunting decision – turn off the phones
I learned the value of earning customers for life from my father, Roy Ruehlen Sr., a carpenter who did side jobs on the weekends. “Do
We are looking forward to sharing what makes ClearSource so special at two upcoming CX events. ClearSource is exhibiting at the Call & Contact Center
If Covid-19 taught Customer Experience executives anything, it was the value of customer loyalty. The sense is that brands that made their customers feel cherished
Improving customer experience and satisfaction is the goal of every BPO and customer service center. But what does it really mean to improve customer satisfaction?
Silicon Slopes, an annual event that brings tech companies from around the country to Utah, offers a great opportunity to discover new strategies that can
When people call your business looking for a solution to their problem, they’re taking time out of their busy day to reach out with the