How To Reduce 90-Day Attrition
High attrition can be one of the most costly problems a business can face, especially if that attrition comes from the new hires you just
August 10, 2022
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High attrition can be one of the most costly problems a business can face, especially if that attrition comes from the new hires you just
Dealing with attrition and turnover is an unfortunate reality every industry has to face. But just because it happens doesn’t mean there’s nothing you can
The purpose of quality assurance in a call center is to evaluate the performance of your agents. But while quality assurance is necessary for the
Those who don’t adapt can become stagnant. This is true for any industry, but it is especially poignant in the customer service space, where repetitive
Customer service agents usually say a slight variation of the same thing at the beginning of every call. After a while, this can get monotonous
Many American businesses are facing major labor shortages and staffing issues. This is due to a myriad of factors, including: High costs: It’s getting more
Too many BPOs and call centers are hyper-focused on the wrong hiring qualifications. They want customer service agents with years of experience, specific industry expertise,
Every company longs for a better customer service experience, so they try to improve how their call center agents communicate with their callers. But are
Business outsourcing is the practice of hiring an organization outside your company to perform a service or create goods. This is usually done as a
Depending on how detailed you want to get, there can be any number of customer journey stages. But to simplify things, let’s start with the
Normally, outsourcing your customer service to ClearSource BPO means we will handle the entire process. But some companies worry that means they lose total control
Years ago, we hired our dream employee. We believed they would perform above and beyond the expectations of a usual call center agent. But after