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Data Security & Compliance

At ClearSource, we prioritize data security and compliance to protect sensitive information and ensure adherence to regulatory standards. Our approach includes implementing robust cybersecurity measures, such as encryption, firewalls, endpoint security and regular security audits, to safeguard customer data.

Every aspect of our service delivery model is built on robust data security and stringent compliance controls which reflect our commitment to secure data management, privacy protection, and regulatory compliance, positioning it as a trusted provider in the BPO industry.

PCI DSS 4.0 for Service Providers and SOC 2 Type II Compliance

ClearSource is compliant with PCI DSS 4.0 for service providers and SOC 2 Type II and is audited annually by Ampcus Cyber, a global cyber security leader and a trusted compliance partner.

PCI DSS 4.0 for Service Provider

As a service provider, ClearSource consistently meets the latest industry standards for data protection, risk management, and incident response, ensuring clients’ payment information is secure throughout all processes.

SOC 2 Type II

ClearSource meets stringent criteria in managing customer data, specifically focusing on five trust principles: security, availability, processing integrity, confidentiality, and privacy.

Achieving SOC 2 Type II compliance demonstrates our commitment to safeguarding client information, minimizing risk, and providing reliable, secure outsourcing services over a sustained period, as required by this audit. This compliance reinforces our reputation for operational excellence and data protection.

IT Security Protocols and Standards

Whether employees are working remotely, in the office or mix of both, our workstations are adaptable to meet client requirements with the following security features:

Business Continuity and Disaster recovery

We understand that effective business continuity and disaster recovery (BCDR) management are essential to safeguarding your business operations. Our commitment to maintaining uninterrupted services ensures that your business can thrive, even in challenging circumstances.

99% Uptime Guarantee (SLA)

We provide a robust service level agreement (SLA) that ensures your operations remain online and accessible.

24/7 On-Site IT Support

Our dedicated IT support team is available around the clock including weekends. This level of support guarantees rapid response to technical issues, minimizing downtime and optimizing operational efficiency.

Regular Testing and Drills

We conduct regular testing and simulation drills of our BCDR plan to ensure preparedness and effectiveness, allowing us to respond swiftly in the event of an incident.

Client-Specific Recovery Plans

We work closely with each client to develop customized recovery plans that align with their unique business needs and operational priorities.

Employee Training and Awareness Programs

We provide regular training and awareness programs for employees to ensure they understand their roles in the BCDR plan and can act swiftly during an incident.

Post-Incident Review and Improvement

After any incident, we conduct a thorough review to identify lessons learned and continuously improve our BCDR processes.

Comprehensive Security Risk Management

At ClearSource. we believe security goes beyond just firewalls and passwords. Our comprehensive Security Risk Management covers four essential areas:

People

Systems and Network Security

Physical Security

Environmental Security

ClearSource Experience

  • Customizable solutions: We tailor timelines and pricing to fit your specific needs.
  • Dedicated teams: Our team adapts to your unique workflow for seamless integration.
  • 24/7 support: We offer around-the-clock assistance for your peace of mind.
  • Complimentary on-site consultations: We provide expert advice at no additional cost.
  • Scalable support: Our services grow alongside your needs.

Find out how we can improve your business’ strategy.