Who We Are
Our Core Purpose
ClearSource is driven by a simple yet powerful core purpose:
Making lives better.
Exceptional customer experiences start with happy and empowered employees.
We promote a culture of support, accountability, and passion to create meaningful connections between our agents, customers, brands, and their loyal advocates.
Our mission has been clear from the beginning: to redefine outsourced customer service by prioritizing quality over cost-cutting. And that’s exactly what we’ve done.
Our History
When Rob Goeller and Nate Spears founded ClearSource in 2007, they envisioned a company that broke away from the traditional call center mold. Instead of focusing solely on cost-cutting and squeezing agents’ productivity, they aimed to create an environment where team members genuinely loved their jobs and were motivated to go the extra mile.
The leadership model of ClearSource is one in which we connect the dots between what each person wants and our collective goal.
We perform better than other BPOs because everyone understands that we are here to help them succeed.
Nate Spears, ClearSource Co-Founder
Rob & Nate met while running the Visa Signature Card program for one of the world’s greatest luxury car brands.
Customer service was outsourced to a call center and quality was far short of the brand’s customer experience standards. There was no shortage of potential call center partners, but they all focused on cutting costs, not delivering quality.
That’s when Rob & Nate had a light-bulb moment:
What if we could deliver luxury customer service experience, but for other companies, on an outsourced basis?
ClearSource was founded on that principle.
Our Commitment to Exceptional Customer Experience
We don’t just answer calls. We create experiences. At ClearSource, we define The Exceptional Customer Experience using these criteria:
First-Contact Resolution
Our agents resolve issues on the first contact, driving brand loyalty.
Emotional Connection
We enhance the emotional connection customers have with your brand.
Effortless Experience
Customers leave interactions thinking, “I can’t believe it was that easy.”
Our core values drive these outcomes. We recruit top talent, provide in-depth training, and empower our team to solve problems effectively. This approach translates to flawless interactions and meaningful relationships with your customers.
Our Core Values
Our success is built on values that shape our culture, guide our decisions, and ensure we stay true to our purpose of Making lives better.
Where We Operate
ClearSource has expanded its footprint to serve clients’ customers and global-local needs better. We have established sites in:
Industries We Serve
We offer tailored solutions across diverse industries, including:
Renewable Energy
Providing comprehensive support from sales to engineering and customer care.
Healthcare
Enhancing patient experiences through compassionate and efficient support.
MLM
We help MLM companies keep their distributors informed, engaged, and productive by delivering responsive support that protects your brand and fuels growth. We also elevate after-sales experiences with seamless order processing and product inquiries.
Outdoor Leisure & Lifestyle
We partner with lifestyle and outdoor brands that prioritize quality, community, and connection. From premium product experiences to purpose-driven missions and rugged reliability, we ensure every customer interaction reflects your brand’s values and lifestyle identity.
Home Warranty
We provide responsive, knowledgeable service that homeowners can count on for claims processing or 24/7 emergency support.
Consumer Services
From retail and e-commerce to automotive, hospitality, and travel, we offer multi-channel support that keeps your brand consistent, customer-friendly, and scalable.
Gaming, Streaming, & Subscription Services
We’re studying market leaders like Activision and emerging indie studios to tailor support for gamers and streamers. Whether it’s technical troubleshooting, community moderation, or subscriber support, we speak your audience’s language
ClearSource FAQ
Look for proven experience in your industry, transparent pricing, security and compliance certifications relevant to your data, and clear communication practices across time zones. The strongest partners can show measurable outcomes from existing clients, not just service descriptions.
Onshore BPO keeps operations in your home country, offshore moves them to a distant, typically lower-cost country, and nearshore locates them in a nearby country with closer time zones and cultural alignment. The right choice depends on your budget, the sensitivity of the work, and how much real-time collaboration you need.
In-house support gives you direct control and brand-embedded staff, but it costs more to scale and is harder to staff for 24/7 coverage. Outsourced support scales faster and often costs less, and modern outsourcing partners can match your brand voice and quality standards closely enough that customers can’t tell the difference.
A dedicated account or operations leader manages the outsourced team day to day, reporting into your business the same way an internal manager would. This keeps accountability clear while your leadership team stays focused on strategy instead of daily oversight.
Yes — healthcare BPO requires strict compliance and data-handling standards on top of standard customer support skills, and that’s a dedicated vertical focus for us.
ClearSource supports multiple verticals including healthcare and solar/renewable energy, alongside general B2B customer experience and BPO needs. Each vertical gets outsourcing approaches suited to its compliance and customer expectations.
ClearSource operates out of the United States (headquartered in Sandy, Utah), the Philippines, India, Costa Rica, and South Africa. That footprint supports both nearshore and offshore coverage depending on a client’s time zone and language needs.
Outsourcing costs vary based on service scope, staffing model, and location, and typically run lower than building an equivalent in-house team once hiring, training, and overhead are factored in. The clearest way to compare is a direct quote against your specific volume and channels.
Start with a conversation about your current support challenges and volume, and we’ll recommend a model, location mix, and timeline that fits.
Join the ClearSource Team
Our people are our greatest strength. We invest in training, development, and career growth to ensure every team member thrives. If you’re looking for a career where you can make an impact, we’d love to have you on board.
Don’t have a dedicated sales team yet? Get in touch with us. Our experienced sales professionals will help you capture emerging markets, engage potential customers, and convert leads into loyal clients.
Connect With Us
Fill out the form below or call us at (833) 425-3277 and press 0 (zero) for all business inquiries.