Scale Your Home Warranty Support Without Sacrificing Quality
Why Home Warranty Companies Choose ClearSource
Your home warranty customers deserve more than answers—they need empathy, expertise, and immediate action when their homes are on the line.
ClearSource transforms how leading home warranty companies deliver customer support, combining human understanding with AI-powered efficiency to handle your most challenging service moments.
When homeowners face urgent repairs, fluctuating call volumes threaten your service levels. Our proven approach has helped partners scale from 5 to 150+ agents while improving CSAT by 11% and cutting costs by $1.9 million.
Key Home Warranty Services
Empathetic Support When It Matters Most
Your customers call during their worst moments. Our agents deliver the compassionate, knowledgeable support that turns frustrated homeowners into loyal advocates.
Enterprise-Grade Security You Can Trust
PCI-DSS and SOC 2 Type 2 certified operations protect your customers’ sensitive data while maintaining the flexibility to scale.
The Industry's Most Stable Workforce
With 50% lower attrition than the industry average, our experienced agents become true extensions of your brand—no constant retraining, no quality drops.
AI That Enhances, Not Replaces, Human Connection
- Predictive AI Simulations: Onboard 3x faster with scenario-based training
- Real-Time Agent Assist: Deliver accurate policy information instantly
- Intelligent WFM: Match staffing to demand spikes automatically
- Smart Automation: Handle routine tasks so agents focus on complex claims
Why Partner with ClearSource?
Proven Scale Without Growing Pains
From pilot to peak performance, we’ve grown partners from 5 to 150+ agents while maintaining quality standards that exceed those of in-house teams.
ROI That Speaks Volumes
- 19% productivity increase
- 11% CSAT improvement
- 50% reduction in agent attrition
- $1.9M in documented savings
Technology Optimized for Warranty Efficiency
Our tech stack anticipates claim surges, guides agents through policy nuances, and ensures every interaction strengthens policyholder trust.
Case Studies
ClearSource Delivers for Sales Company
A leading U.S. Home Warranty Company sought to manage rising call volumes while containing costs. ClearSource was engaged in a pilot program to improve quality and cost efficiency.
Challenges
- Rising demand led to increased call volume.
- Cost containment was critical to enable growth and market share expansion.
Solution
- Launched a pilot program with ClearSource.
- Recruited agents tailored to client specifications.
- Emphasized quality through positive agent coaching.
- Scaled operations based on client demand.
Results
- Expanded from 5 to over 150 agents at peak.
- Productivity increased by 19%.
- CSAT (Customer Satisfaction) improved by 11%.
- Agent attrition reduced by 50%.
- Absenteeism decreased by 200%.
- Total cost savings of $1.9 million.
ClearSource successfully scaled operations for the Home Warranty Company, boosting customer satisfaction and operational efficiency while delivering significant cost savings.
Testimonials from Home Warranty Partners
ClearSource has been an amazing partner over the past 3+ years. Because of the exceptional customer experience their agents provide to our customers, we recently tripled the volume of customer service business we now send to them.
We trust ClearSource to take great care of customers and their results continue to exceed our expectations.
The passion and love for our product is demonstrated by the effort they put forth on a daily basis. Our partnership works because they truly care about our customers and their needs.
Sr. Manager, Home Warranty Customer Service Partner
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ClearSource Experience
- Customizable solutions: We tailor timelines and pricing to fit your specific needs.
- Dedicated teams: Our team adapts to your unique workflow for seamless integration.
- 24/7 support: We offer around-the-clock assistance for your peace of mind.
- Complimentary on-site consultations: We provide expert advice at no additional cost.
- Scalable support: Our services grow alongside your needs.