Many American businesses are facing major labor shortages and staffing issues.
This is due to a myriad of factors, including:
- High costs: It’s getting more and more expensive to recruit and maintain talent
- Attrition: Companies can’t seem to hold onto the employees they already have
While these trends were on the rise, the aftermath of COVID-19 has led more people to reconsider their jobs and look elsewhere, which leaves the rest of the organization scrambling and looking for ways to fix their staffing issues.
But how do you handle short staffing issues? We have some ideas.
How to Handle Staffing Shortages: Outsource Your Processes
If your employees find themselves stretched too thin to cover roles you’re trying to fill (or refill), it’s time to stop stretching. There’s another way to handle staffing issues in the workplace without asking too much from your current employees: business process outsourcing.
Business process outsourcing allows your organization to offload some essential processes to other companies. As a result, your employees can focus on their roles while you have peace of mind that all essential business functions are taken care of.
Additionally, outsourcing business processes helps you gain access to greater expertise—it’s easier to outsource to an expert than to try and find an expert who isn’t hired elsewhere.
But which business processes should be outsourced? We recommend the following:
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IT & Helpdesk Support
Most small and medium-sized businesses only have one or just a handful of IT, support employees. But here’s the problem: everyone else in the organization likely works on a computer. That can be a lot to handle for just one or two professionals.
Outsourcing IT will give you more bandwidth to handle tech problems. Plus, many outsourced IT services offer 24/hour support, something that can’t be said of an in-house team.
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Customer Service
As brands grow, their customer service team must grow with it. But for many businesses, that leads to major growing pains. Outsourcing your customer service to an experienced BPO can both drastically increase the number of incoming calls you can take and improve the quality of your service.
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Sales
An experienced outsourced sales team gives you better capability to reach out to your leads and current customers. This means you can get better results for every dollar you spend on sales.
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Recruiting
In the face of a labor shortage, in-house recruiting teams can burn out fast after weeks of failing to find suitable candidates. Outsourcing your recruitment process can ease this burden, helping you maintain a constant stream of qualified candidates applying for your open positions. Meanwhile, your in-house team can focus on onboarding those new employees to ensure they stay for the long haul.
Experience the Benefits of Business Outsourcing
We hope this gives you some ideas of how you would handle short staffing issues. By outsourcing business processes, you too can surpass the ongoing labor crisis and know how to handle short staffing issues. If you want to learn more about what business outsourcing can do for you, don’t hesitate to contact ClearSource BPO.
