With 57% of companies utilizing BPO, it’s clear that outsourcing plays a critical role in our economy. But how did this sector fare through the pandemic?
While the drastic shift to work-from-home was challenging, those BPO providers that embraced and invested in technology and innovation realized the benefit of supporting employee’s work/life balance without sacrificing productivity.
The pandemic also forced many companies to reevaluate their customer retention and satisfaction strategies, increasing demand for BPO support — especially in the CX space.
Resilient and agile, BPO remains an ideal solution for businesses seeking to outsource CX functions so they can focus on growth.