Post-Pandemic BPO – Lessons Learned

With 57% of companies utilizing BPO, it’s clear that outsourcing plays a critical role in our economy. But how did this sector fare through the pandemic?

While the drastic shift to work-from-home was challenging, those BPO providers that embraced and invested in technology and innovation realized the benefit of supporting employee’s work/life balance without sacrificing productivity.

The pandemic also forced many companies to reevaluate their customer retention and satisfaction strategies, increasing demand for BPO support — especially in the CX space.

Resilient and agile, BPO remains an ideal solution for businesses seeking to outsource CX functions so they can focus on growth.

If you’re ready to deliver an exceptional customer experience at every touch point, connect with ClearSource today.
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