Ever since Chat GPT stunned the world in November 2022, artificial intelligence (AI) has become nearly synonymous with generative AI and large language models. Thousands
In today’s consumer-driven economy, customers set expectations and demand results. If you’re not delivering a consistent, superior end-to-end customer experience (CX), you’re losing their favor.
Startups face unique challenges, from battling stiff competition and running lean teams to developing marketing and sales strategies and establishing workflows. But they all share
With service levels at just 15% and abandonment rates climbing, a CX leader at an iconic US brand faced a daunting decision – turn off the phones
I learned the value of earning customers for life from my father, Roy Ruehlen Sr., a carpenter who did side jobs on the weekends. “Do
When a company is contemplating the decision to outsource, cost can be one of the determining factors. Managing an in-house customer service team can carry