Collaboration Is Key: Understanding the Entire Customer Journey
There are five steps in a customer’s buying journey — awareness, consideration, purchase, retention, and advocacy. At ClearSource, we collaborate with each client to understand
There are five steps in a customer’s buying journey — awareness, consideration, purchase, retention, and advocacy. At ClearSource, we collaborate with each client to understand
Many factors influence the success of an emerging brand and its ability to find traction and grow — and at the top of that list
For retail and e-commerce brands, the busy holiday season is fast approaching. Many companies depend on temporary staff to handle the influx of seasonal customers,
Customer experience (CX) is — for better or worse — defined by extremes. Everyone remembers a stellar interaction or a frustrating exchange, but few people
Startups and mid-sized businesses continuously strive to optimize their operations and streamline costs to achieve sustainable growth. Startups are focused on scaling a disruptive product
Ever since Chat GPT stunned the world in November 2022, artificial intelligence (AI) has become nearly synonymous with generative AI and large language models. Thousands
The Power of Empathy is Transformative Have you ever found yourself being put in a dangerous situation by a complete stranger? If you have, then
In today’s consumer-driven economy, customers set expectations and demand results. If you’re not delivering a consistent, superior end-to-end customer experience (CX), you’re losing their favor.
Startups face unique challenges, from battling stiff competition and running lean teams to developing marketing and sales strategies and establishing workflows. But they all share
With service levels at just 15% and abandonment rates climbing, a CX leader at an iconic US brand faced a daunting decision – turn off the phones
I learned the value of earning customers for life from my father, Roy Ruehlen Sr., a carpenter who did side jobs on the weekends. “Do
When a company is contemplating the decision to outsource, cost can be one of the determining factors. Managing an in-house customer service team can carry