Leadership

Learn Why Good Employees Leave Their Jobs In conversations with other business leaders, a common concern out there is the fact that unemployment rates are so low that it’s easy for people to find a job anywhere. And so the question becomes, I’ve got really great...

Everyone Should Attend Leader Training I’m really big on leadership training, and I invite a lot of people to participate in leadership training, but sometimes I get a little pushback. People will say, well I’m not in a position that has direct reports. Why would I...

I’ve never seen an underperforming employee who is being led by a great leader. In his book Good to Great, Jim Collins, talks about this concept of the bus, right. And having people in the right seats on the bus. I get that. But too...

You know, I can’t tell you how many times someone has said to me, you can’t train empathy. You have to hire for it. I think that’s a myth. And I’ll tell you why it’s not about training empathy. There are companies out there today...

This past Friday ClearSource reviewed successes from Q2 and discussed Q3 strategy at the company’s headquarters in Sandy, UT.  Following tradition, ClearSource CEO Rob Goeller delivered the State of the Company Address which highlights opportunities, challenges, and overall strategy for the growing organization.  Goeller identified...

Have you ever noticed how inexperienced and unsuccessful leaders tend to wield accountability like a weapon? Perhaps comments like these sound familiar: “If John isn’t meeting your expectations then you need to hold him accountable” or “if you don’t hit the sales target this month,...

Currently, ClearSource leaders are undergoing a series of trainings to help them best capture the company vision and to enable optimal performance within their respective jobs.  These trainings, led by ClearSource Chief Customer Officer Nate Spears, are quickly becoming a staple of the company's culture as...

It was 2002, and during the preceding months I had worked my way up from an inbound customer service agent, to a team lead of 4, to supervising the company's 2000+ telecommunication accounts within the United Kingdom.  The company was thriving, even during a challenging...