Expert thinking on BPO, call center strategy, AI, outsourcing trends, and everything it takes to deliver world-class customer service.
Navigating uncharted territory can be terrifying. First-time outsourcers encounter many unique challenges as they start their outsourcing journey. They have a lot more to consider
For an outsourcing relationship to be effective, you and your partner need seamless collaboration. As a first-time outsourcer, you need a transition team. Even a
For decades, outsourcing has been an effective tool for businesses aiming to streamline operations, reduce costs, and access specialized expertise. The effectiveness and practicality of
US companies are major players in outsourcing, with a significant portion (66%) relying on external providers for at least one department. This translates to roughly
Small and medium businesses (SMBs) now realize the power of staff augmentation across industries, making it one of today’s top business strategies Staff augmentation is
Staff augmentation has appeared as a powerful solution for businesses looking to access and use specialized skills and remain agile in the market. Usually, it
As a small or medium-sized business (SMB) owner, business scaling with staff augmentation is an innovative, cost-effective method of expanding your operations. In fact, data
Staff augmentation is an essential strategy for small and medium-sized business (SMB) owners seeking to scale operations, manage costs, and tap into specialized skills worldwide.
42% of companies use staff augmentation services to address their skill gaps in IT and engineering. This number only proves how hiring outsourced professionals has
During the first half of 2020, the COVID-19 pandemic caused small businesses to lose 8 million jobs, while larger companies lost 7.8 million. However, later
The global staff augmentation market is booming. Reports show that staff augmentation demand will experience a compound annual growth rate (CAGR) of 6.5% in the
According to the U.S. Bureau of Labor Statistics, there were 6.6 unemployed people for every job opening in 2009, but the number dropped to 0.9