Expert thinking on BPO, call center strategy, AI, outsourcing trends, and everything it takes to deliver world-class customer service.
During the first half of 2020, the COVID-19 pandemic caused small businesses to lose 8 million jobs, while larger companies lost 7.8 million. However, later
The global staff augmentation market is booming. Reports show that staff augmentation demand will experience a compound annual growth rate (CAGR) of 6.5% in the
According to the U.S. Bureau of Labor Statistics, there were 6.6 unemployed people for every job opening in 2009, but the number dropped to 0.9
With the global virtual assistant market poised to reach $25.6 billion by 2025, businesses today see the value virtual assistants (VAs) bring to their operations.
According to a Forbes report, small and medium-sized businesses (SMBs) dominate the U.S. economy, making up 99.9% of all companies, and 33.3 million qualify as
Data security in healthcare is a set of security practices that healthcare organizations use to ensure the safety and security of the data they handle.
Health insurance claims processing is the cornerstone of delivering timely, accurate, and adequate medical coverage to patients. The Congressional Budget Office estimates that in 2024,
Patient support is essential in any healthcare organization, and patients expect healthcare customer support teams to perform well and provide exceptional support. This expectation requires
Running a high-performing healthcare organization takes a village. You need teams with different specialties to ensure positive patient outcomes and improve patients’ lives. Many overlook
Trust is vital to healthcare and positive patient outcomes. Patients trust medical professionals to handle their information with utmost care and respect for privacy, and
Business success depends on many factors, but there is a goldmine that many businesses often fail to tap into: customer support data. Knowing how to
Human agents are and will always be indispensable in business process outsourcing (BPO). However, BPO providers must pair a skilled workforce with the right customer