AI-Assisted Knowledge Management for Non-Licensed Healthcare Agents
Andrew Hill — Chief Innovation Officer at ClearSource — explains how generative AI transforms knowledge management in healthcare. This technology equips non-licensed staff with the
Andrew Hill — Chief Innovation Officer at ClearSource — explains how generative AI transforms knowledge management in healthcare. This technology equips non-licensed staff with the
At ClearSource, we take immense pride in helping our partners upgrade their operations. Our collaboration with a leading home warranty firm is a perfect example
One critical disaster can push even the most dedicated workforce to its limits. In the years since the pandemic, all eyes have been on healthcare
It’s easy to think about healthcare from a strictly clinical perspective: examination, diagnosis, treatment, and prognosis. But the modern era of value-based healthcare is giving
Expectations are at all-time highs for healthcare organizations (HCOs). Patient needs have never been more diverse, while resources are stretched to unprecedented levels. It forecasts
The healthcare system can be incredibly complex for the typical patient, with overwhelming treatment plans as well as confusing medical bills and insurance policies posing
Healthcare, like most of today’s markets, has become a highly dynamic business space. Healthcare companies have now turned to having call centers back up their
With cyber threats growing more sophisticated by the day, traditional security measures are no longer sufficient. This has spurred the development of tech-forward security solutions
Data is an invaluable asset, and partnering with a data-secure BPO like ClearSource is a tactical, forward-thinking move that unlocks a myriad of benefits to
In the realm of business process outsourcing (BPO), compliance with global standards such as GDPR, HIPAA, or ISO 27001 is not solely about avoiding financial
Data is powerful. As businesses accumulate vast amounts of customer information, the responsibility to protect this data also grows in importance. This responsibility extends beyond
The key to customer success lies in empowering agents with the right tools and knowledge. A knowledgeable agent who’s comfortable with both the needs of