As companies push to leverage artificial intelligence (AI) and machine learning (ML) for growth, large language models (LLMs) open critical opportunities in the realm of
Net Promoter Scores — commonly called NPS — have been a basic metric of business since Bain and Co. introduced the concept in 2003. The
Loyal customers are crucial for your business. They return more often and spend more each visit than disengaged customers; they’re enthusiastic advocates and your best
5.18 billion people have internet access, but only a few are potential B2B customers. Those are the people who need to hear your message. How
Tech support agents may seem like technical wizards, but when they operate in a tiered system, they become the cornerstone of a smart CX strategy.
Business process outsourcing (BPO) is a strategic move in many industries — but it’s not typical in the utility sector. In fact, ClearSource’s services to
With 57% of companies utilizing BPO, it’s clear that outsourcing plays a critical role in our economy. But how did this sector fare through the
From developing strategy and building brand recognition to attracting and retaining key talent — every emerging brand is doing a juggling act. Unfortunately, customer experience
There are five steps in a customer’s buying journey — awareness, consideration, purchase, retention, and advocacy. At ClearSource, we collaborate with each client to understand
Many factors influence the success of an emerging brand and its ability to find traction and grow — and at the top of that list
For retail and e-commerce brands, the busy holiday season is fast approaching. Many companies depend on temporary staff to handle the influx of seasonal customers,
Customer experience (CX) is — for better or worse — defined by extremes. Everyone remembers a stellar interaction or a frustrating exchange, but few people