Expert thinking on BPO, call center strategy, AI, outsourcing trends, and everything it takes to deliver world-class customer service.
I’ve been in this industry long enough to watch the same mistake get made with every major shift in marketing technology. When CRM platforms arrived, companies
Early in my career, I took a call center job at America Online. Not because I was passionate about customer service — honestly, I needed work.
Looking to elevate your customer experience but feeling overwhelmed? Tune in to Amazing Business Radio as Shep Hyken interviews Nate Spears, co-founder of ClearSource! Nate
Fearless Founders Podcast: Building a High-Growth BPO with Nate Spears, Co-founder of ClearSource Tune in to the Fearless Founders podcast, hosted by Benoy Tamang and
With 57% of companies utilizing BPO, it’s clear that outsourcing plays a critical role in our economy. But how did this sector fare through the
There are five steps in a customer’s buying journey — awareness, consideration, purchase, retention, and advocacy. At ClearSource, we collaborate with each client to understand
For retail and e-commerce brands, the busy holiday season is fast approaching. Many companies depend on temporary staff to handle the influx of seasonal customers,
Customer experience (CX) is — for better or worse — defined by extremes. Everyone remembers a stellar interaction or a frustrating exchange, but few people
Startups and mid-sized businesses continuously strive to optimize their operations and streamline costs to achieve sustainable growth. Startups are focused on scaling a disruptive product
The Power of Empathy is Transformative Have you ever found yourself being put in a dangerous situation by a complete stranger? If you have, then
In today’s consumer-driven economy, customers set expectations and demand results. If you’re not delivering a consistent, superior end-to-end customer experience (CX), you’re losing their
Startups face unique challenges, from battling stiff competition and running lean teams to developing marketing and sales strategies and establishing workflows. But they all share