Mastering Customer Service: The 8 Vital Call Center Skills
Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s
March 10, 2022
Expert thinking on BPO, call center strategy, AI, outsourcing trends, and everything it takes to deliver world-class customer service.
Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s
How do you find the right candidate for a job? Between labor shortages and the shrinking labor force, that’s the question most companies are asking
Learn Why Good Employees Leave Their Jobs In conversations with other business leaders, a common concern out there is the fact that unemployment rates are
What is Exceptional Customer Service? Every week we have a new hire class. I have the great opportunity to welcome our new hires to the
You know, I can’t tell you how many times someone has said to me, you can’t train empathy. You have to hire for it. I
This past Friday ClearSource reviewed successes from Q2 and discussed Q3 strategy at the company’s headquarters in Sandy, UT. Following tradition, ClearSource CEO Rob Goeller
Have you ever noticed how inexperienced and unsuccessful leaders tend to wield accountability like a weapon? Perhaps comments like these sound familiar: “If John isn’t
Currently, ClearSource leaders are undergoing a series of trainings to help them best capture the company vision and to enable optimal performance within their respective
It was 2002, and during the preceding months I had worked my way up from an inbound customer service agent, to a team lead of
This past Friday ClearSource held it’s Q2 State of the Company Discussion at ClearSource’s headquarters in Sandy, UT. Nearly the entire leadership team, consisting of
This past week ClearSource held a Leadership Training at ClearSource headquarters in Sandy, UT. Nearly the entire leadership team, including program managers, team leaders, quality