Updated on October 24, 2024 Delivering patient support is a crucial task that requires constant attention and efficiency. Patients expect healthcare providers to assist them
Katherine Feliciano — Operations Manager at ClearSource — explains how ClearSource teams are revolutionizing healthcare customer service. Discover our unique method of training agents to
Updated on November 5, 2024 The patient experience is at the heart of quality service in the healthcare industry, and customer support (also known as
Updated on October 16, 2025 Receiving care as a patient is more accessible than ever, and 88% of healthcare patients today schedule their appointments by
In healthcare BPO, AI-assisted knowledge management is helping support teams work smarter and faster. It gives non-licensed healthcare agents the tools to help patients better—making
At ClearSource, we take immense pride in helping our partners upgrade their operations. Our collaboration with a leading home warranty firm is a perfect example
Updated on October 29, 2024 The World Health Organization (WHO) highlights the value of resilience in healthcare systems. But how do you enhance healthcare resilience
Updated on October 8, 2024 Healthcare is more than a profession—it’s a calling that requires compassion, communication, and, most importantly, emotional intelligence. A study found
Updated on October 1, 2024 Healthcare organizations (HCOs) are having a difficult time in 2024. A 2023 report from Definitive Healthcare says that many US
Updated on October 10, 2024 Put yourself in a patient’s shoes. Dealing with a medical condition isn’t easy and can be life-changing. It can also
Updated on October 3, 2024 The US healthcare industry is more significant than ever. National health expenditure projections say the US healthcare market will reach
The key to customer success lies in empowering agents with the right tools and knowledge. A knowledgeable agent who’s comfortable with both the needs of