Who Are Your Customers?

ClearSource family, I want to talk to you about our first core value: Customer First.  I’d like you to think to yourself, “Who are MY customers?”  I’m sure most of you thought about the customers who call in daily, but what about your peers around you?  Your family at home?  What about your Team Lead?  Aren’t all the people you interact with on a daily basis your customers?  How you talk and interact with them creates an experience for them.  Are you creating exceptional experiences for ALL your customers?  We all should strive to put into practice creating exceptional experiences for all of our customers, including each other.  It’s the Golden Rule, isn’t it?  Treat others how you would like to be treated.

The Golden Rule

Pertaining to the Golden Rule, I know personally I love it when people smile and say hello to me, even if I may not know them.  It is so easy to walk past a random ClearSource family member and not acknowledge them, but is that putting our customers first?  Is that a great experience?  I heard once that one of our humanitarian duties is to inspire and encourage each other.  I encourage you to step out of your comfort zone and say hello, smile at or compliment that person that you don’t know.  Let’s all put our customers first and start creating exceptional experiences for each other here at ClearSource.  So, I would like to challenge all of us to do these things for our customers, and see how putting each other first can inspire each of us to make the ClearSource culture even better.

Note:  This article was originally published in “The Source”, ClearSource’s internal employee newsletter.  It was written by Candice Velarde, a Program Manager at ClearSource.  

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