Remote Work in Healthcare: Managing Non-Licensed Teams Effectively

Katherine Feliciano — Operations Manager at ClearSource — explains how ClearSource teams are revolutionizing healthcare customer service. Discover our unique method of training agents to handle a range of healthcare inquiries and back-office support tasks within dental, medical, vision, and pharmaceutical care sectors.

Visit to learn how dedication, proper hiring, and tailored training programs enable agents with no healthcare background to excel in healthcare environments and improve patient care.
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