Expert thinking on BPO, call center strategy, AI, outsourcing trends, and everything it takes to deliver world-class customer service.
The transition to remote work has reshaped the landscape of customer service, making effective training for remote call center agents a higher priority than ever.
Effective problem-solving is everything in customer service. It’s both an art and a science that has profound implications for customer engagement. At ClearSource, we recognize
SALT LAKE CITY – August 17, 2017 – ClearSource, a premium provider of outsourced customer service, has been named to the Inc. 500 list as
ClearSource family, I want to talk to you about our first core value: Customer First. I’d like you to think to yourself, “Who are MY
In the contact center industry, we often find ourselves on the receiving end of some pretty mean-spirited customer complaints. These can be painful conversations. On
“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards. How do you create exceptional customer service
What do you want? Great question. If you’re asking me, it depends on what you want to know. What do I want for lunch? That’s
Why are emotional connections so important in customer service? Imagine you’re sitting with an acquaintance. You’ve experienced an issue and tell them how strongly you
Why is it so important to make your customers feel valued? Because when customers are dissatisfied, 96% won’t complain; they’ll simply stop using your products