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High attrition can be one of the most costly problems a business can face, especially if that attrition comes from the new hires you just spent so much money onboarding. A study by Jobvite found that 30% of job seekers have left a job within...

The COVID-19 pandemic thrust most of the global workforce into a remote work setting. This led many people to work from home for the first time. And they liked it.  Even as social distancing restrictions eased, many companies chose to continue the work-from-home setup to appease...

At ClearSource BPO, professionalism is our lifeblood. Without it, you can’t expect to handle customers or juggle several different responsibilities properly.  But what does call center professionalism look like? Let’s take a look at what professionalism means. What Is Professionalism? Simply put, professionalism is an amalgamation of qualities...

Working in the customer service industry can be challenging, but it can be rewarding, too. Still, there’s a stigma surrounding customer service jobs, suggesting it’s “low effort” or just something to do before getting a “real job.” That’s simply not the case. While many people do...

The purpose of quality assurance in a call center is to evaluate the performance of your agents. But while quality assurance is necessary for the customer service industry, it can seem cold and impersonal when done incorrectly—an “objective” look at quality may ignore personal circumstances.  This...