According to employee training statistics, 76% of employees are inclined to stay with a company that offers continuous learning and development. This number shows how training programs can directly influence a business’s employee retention.
Employee satisfaction and retention play a key role in outsourcing teams. When employees feel valued, they are empowered to do their best work. Maximizing your outsourced team’s quality of work will ultimately drive further business growth. First-time outsourcers must heavily consider training best practices to stay competitive. Doing so will help them draw the best results from their outsourcing partnership.
This blog will provide some of the best methods first-time outsourcers can implement when training their outsourced teams.
5 Best Practices for Training Outsourced Teams
Here are five practices for managing and training outsourced teams that you should integrate into your program to maximize outsourcing success:
1. Build a Structured Training Plan
Developing a well-refined training plan is the first step in training an outsourced team. It will serve as a guide for every step of the training process. When building a training plan,
Consider laying down the essentials first. This should include an overview of your business, company culture, and core values. You should also include key training materials that inform your outsourced team about standard processes and their key deliverables. A structured training plan in place will help establish clear expectations and accountability early on.
2. Implement Various Training Methods
Incorporating different training methods maximizes your outsourced team’s skills, drives them to become more adaptable, and sets them up for long-term growth. There are many training methods you can choose from, which include the following:
AI-Powered Training
Artificial Intelligence can be an excellent tool for enhancing your training program. With AI, teams can leverage automated quality assurance to ensure they are guided in real-time. AI technology can also serve as a knowledge management partner, providing teams with the relevant information they need while on the job.
On-the-job Training
This training method gives a more hands-on approach to developing the skills and knowledge your team needs by placing them in situations that simulate real-life scenarios. This method will enable them to learn more through observing and acting upon cases in a safe learning environment.
E-learning Platforms
Digital tools and online training platforms provide a more efficient and accessible training process. Such training tools will enable your outsourced team to learn at their own pace without disruption.
Gamification
Another way to accelerate your outsourced team’s learning is to increase their engagement during training. You can do this by gamifying certain aspects of your training program. Add elements like a point or badge system and leaderboards to encourage a healthy and competitive learning environment. Utilizing this method can also improve your outsourced team’s knowledge retention.
3. Invest in Continous Learning and Professional Development
Your outsourced staff’s learning process should go beyond just the onboarding process. Continuous learning will help keep your external team ready for changing business demands and ensure long-term success for your business. Offer ongoing training sessions that enable them to be up to speed with the latest industry trends. Provide regular performance evaluations that expose them to constructive feedback, encouraging them to perform their best consistently.
4. Foster a Culture of Communication and Collaboration
Communication is the foundation of a healthy, collaborative workplace. Fostering a culture of open communication with your outsourced staff is essential to building a good working relationship. Establish communication channels and implement weekly meetings for transparency and addressing team-related concerns.
5. Provide Cultural Sensitivity Training
Working with an outsourced staff also means working with people from different cultural backgrounds and environments. Managing cultural differences is key to building a successful outsourcing partnership. It develops strong professional relationships, work ethics, and business alignment. Incorporating cultural awareness training among your staff will enhance their cohesion and collaboration.
How Can These Practices Benefit Your Businesses
Employing the best practices in training your outsourced team can guarantee your business the most out of your outsourcing campaign. Here are just some of the benefits an effective training program can bring:
Enhanced Overall Productivity
An effective training program gives external staff added skills, ensuring better results. It can also increase the quality of their work by minimizing errors and improving efficiency.
Business Growth
A well-structured training plan will provide better learning opportunities for your workforce, enabling them to bring more value to the team. It boosts team morale and job satisfaction, driving business growth.
Adaptability to Rapid Market Changes
Dynamic training initiatives give your business a competitive edge. It prepares your team to adapt to industry disruptions before they happen.
ClearSource: A Growth-Centric BPO
At ClearSource, growth is not something we say or take lightly. We understand the value our people bring to our clients, which is why investing heavily in their development is deeply ingrained in our culture. This people-centric training and customer service approach has driven tremendous business growth for our clients.
Learn more about how our team can positively impact your business. Set up a call with our team today!
