Director of Workforce Management
Rose Taiaros excels at ensuring the right people are in the right place at the right time, serving as ClearSource’s Director of Workforce Management. She manages staffing precision to meet client demands around the clock, blending data-driven forecasting with agile adaptability in the fast-paced BPO landscape.
Her role combines science and art: rigorous analytics for tracking trends, optimizing schedules, and predicting call volumes, paired with creative flexibility to handle sudden shifts. This approach minimizes downtime, balances workloads, and sustains peak performance, delivering 20-25% improvements in service level agreements (SLAs) and operational efficiency for clients.
Before joining ClearSource, Rose honed her expertise at industry leaders like Sutherland and Teletech, where she managed complex workforce challenges across high-volume contact centers. Today, she leads the WFM team with calm precision and proactive foresight, fostering a culture of reliability that directly boosts agent utilization and client satisfaction scores.
Rose’s steady leadership turns potential chaos into seamless execution, proving that smart workforce management is the hidden engine powering outstanding outsourcing results. Her track record empowers ClearSource teams to scale confidently, keeping partnerships strong and customers loyal.
