This client develops and markets holistic health & wellness products through eCommerce and direct-to-consumer channels. Live-clean is the ethos of this brand and its 3 million loyal customers around the world.
With 150 FTEs (Full Time Equivalent) on the program steady state, the partnership is stronger than ever. Not only has using ClearSource saved our client more than $11 Million since July 2020, but the company is also confident in knowing its BPO partner can scale with quality to meet all future needs.
We have been working with ClearSource for about two and a half years now. What started off with a plan to work with them for a couple months has turned into a long-term solution with which we are very happy and impressed with. From the first interactions with ClearSource, they have made us feel very important to them. Each interaction has been very personable and professional. Starting with about 20 agents and quickly scaling up to 100+ has been seamless. Their attention to quality and detail is exceptional. They go above and beyond to make sure that everything is handled and are usually a step ahead of us. We are very impressed with ClearSource and are thrilled that they are a part of our team.