Director of Admin & Engagement
Marites “Tess” Goeller has 12 years of experience in the BPO industry, giving her an unmatched grasp of its complexities from high-pressure operations to evolving client demands. Her ability to stay calm, focused, and decisive under fire makes her the trusted backbone ClearSource relies on to execute flawlessly when it matters most.
Tess is a natural leader who inspires excellence by example, drawing out the best in teams through purpose-driven guidance and genuine care. Whether steering critical administrative projects, streamlining engagement initiatives, or fostering growth opportunities, she blends strategic insight with a steady hand, ensuring seamless operations that support exceptional customer experience. Her efforts have optimized backend processes, cutting administrative turnaround times by 25-30% while boosting employee engagement scores through targeted culture-building programs.
She keeps the engine running smoothly behind the scenes, championing a people-first culture that reduces turnover and amplifies frontline performance. She cultivates an environment where teams feel supported to innovate and grow, directly contributing to client satisfaction gains and sustainable scalability. As a leader who lives the company’s values, Tess proves that operational excellence paired with heartfelt leadership creates lasting impact.
If you’re seeking a partner who turns challenges into wins with quiet confidence and real results, Tess Goeller embodies that rare combination, making ClearSource’s operations not just efficient but truly exceptional.
