Chief Operating Officer
Austin Credaroli’s ClearSource story began in 2014 as a Customer Service Representative, balancing frontline duties with his studies at the University of Utah, earning his degree in 2020. From day one, his unwavering dedication, grit, and passion for The Exceptional Customer Experience™ embodied the company’s founding principles, setting him on a meteoric rise.
Austin has grown in lockstep with ClearSource, climbing through promotions via consistent results and leadership: Team Lead, Operations Manager, Head of Operations, Director of Client Success, Vice President of Operations, and now COO. Along the way, he’s optimized workflows that scaled operations to support 50% annual growth, reduced average handle times by 15-20%, and boosted operational efficiency, delivering measurable ROI for clients in customer service outsourcing.
What truly distinguishes Austin is his rare blend of confidence and humility, living out ClearSource’s core value of Humble Courage. He rolls up his sleeves alongside teams, mentors, and emerging leaders, and fosters a culture where every voice drives innovation. This hands-on approach has cultivated high-performing teams with turnover rates 30% below industry averages, ensuring seamless scalability for global BPO partnerships.
As COO, Austin champions operational excellence that aligns people, processes, and technology, proving that true leadership starts on the front lines. His journey inspires ClearSource’s commitment to internal growth, empowering teams to exceed client expectations and sustain long-term success.
