Director, Operations
Ana Abiad is a passionate, results-driven leader with over 16 years of hands-on experience in the BPO industry, serving top Telecom and Consumer Electronics brands across the UK and US. She excels in delivering comprehensive customer care through phone, chat, and back-office support, transforming complex interactions into loyalty-building moments that drive revenue and retention.
For more than a decade in leadership roles, Ana has empowered teams to elevate customer satisfaction scores, resolve complaints with empathy and speed, and uncover sales opportunities, achieving consistent 20-30% uplifts in CSAT, NPS, and upsell metrics. Her strategies have also minimized churn for both agents and clients, creating scalable operations that align with ClearSource’s core values.
Ana fosters positive, high-performing work environments where teams feel genuinely supported, motivated, and equipped to excel under pressure. She believes outstanding results stem from authentic relationships, with customers who feel heard and teams that thrive on trust and growth opportunities. Her hands-on style, paired with deep BPO expertise, has optimized workflows for global brands, ensuring seamless support amid fluctuating demands.
As Director of Operations at ClearSource, she continues delivering trusted leadership that turns challenges into competitive advantages. Her proven track record makes her an invaluable partner for clients seeking reliable, people-centric outsourcing that sustains long-term success.
