Ana Abiad
Director, Operations
Ana Abiad is a passionate and results-driven leader with over 16 years of experience in the BPO industry. She has worked with top Telecom and Consumer Electronics brands in the UK and US, helping them take care of their customers through phone, chat, and back office support.
For over a decade, Ana has held leadership roles where she’s helped teams improve customer satisfaction, handle complaints more effectively, boost sales, and keep employees and clients happy. She’s known for creating a positive and productive work environment where people feel supported and motivated to do their best.
Ana believes great results come from building strong relationships with customers and team members. Her hands-on approach and her deep industry knowledge make her a trusted leader who consistently delivers.