Outsourced Technical & Customer Support

Hands-On Learning for Real Expertise

Tech support agents in ClearSource should have experience with the products they support. That’s why product labs are integral to our training. By working directly with the technology, our agents gain firsthand knowledge, allowing them to troubleshoot more effectively and deliver first-call resolutions.

If you have a complex product, demanding customers, or both, ClearSource is the go-to tech support team for brands that can’t afford anything less than perfection.

One of our clients, a high-end durable goods brand, has customers who are huge fans of its products and expect nothing short of excellence. That’s why this brand exclusively turns to ClearSource—we provide expert support that meets their customers’ high

Tier 1-3 Tech Support

Technology issues vary in complexity, and so does our approach. ClearSource offers three levels of tech support, ensuring your customers get the right level of assistance when needed.

Our Tier 1 agents quickly resolve basic issues, reducing wait times and increasing customer satisfaction.

Tier 1: First-Line Support for Quick Resolutions

Basic troubleshooting for common issues
Password resets, account setup, and general inquiries
Software and hardware usage guidance
Identifying whether an issue requires escalation

Tier 2 agents dig deeper into complex problems, ensuring customers receive expert guidance before escalating to engineering teams.

Tier 2: Advanced Problem-Solving for Technical Issues

In-depth troubleshooting for more complex problems
Diagnosing software, hardware, or connectivity issues
Providing step-by-step technical guidance
Coordinating with internal teams for solutions

Tier 3 support is for mission-critical issues that require specialized knowledge. Our experts work closely with your internal teams to resolve complex technical challenges efficiently.

Tier 3: Expert-Level Support & Escalations

Handling critical, high-level technical problems
Software debugging and system-level troubleshooting
Working directly with developers and engineers
Root cause analysis and long-term solutions

Full Sales Cycle Support

We assist customers from lead generation to purchase, ensuring a seamless sales journey.

Software and Helpdesk

Our expert team provides real-time assistance for software-related issues, from installation and troubleshooting to optimizing user experience.

RMA and Warranty Support

Hassle-free returns, replacements, and warranty claims process.

Durable Goods Troubleshooting

Our specialists offer hands-on guidance for diagnosing and resolving issues with high-end, long-lasting products.

Let’s forge a partnership!

For a free consult with our Head of CX Design, fill out the form, call us at 385-508-4015 or email CXsuperhero@clearsourcebpo.com.

For Human Resources, call 801-989-5550.