17 Oct Three Ingredients for Exceptional Customer Service
What is Exceptional Customer Service? Every week we have a new hire class. I have the great opportunity to welcome our new hires to the company. And as part of that, I talk about customer experience. And I always ask them this question. I say, how...
15 Oct Surprise! Your most important customer might not be who you think it is
Who is Your Customer I like to ask people sometimes if they know who their customer is, and I get answers all across the spectrum. Some people say, well it’s the person who is buying my products. Others will say it could be anyone. And I...
10 Oct No matter your title, you are a leader
Everyone Should Attend Leader Training I’m really big on leadership training, and I invite a lot of people to participate in leadership training, but sometimes I get a little pushback. People will say, well I’m not in a position that has direct reports. Why would I...
08 Oct Never fire anyone ever again
I’ve never seen an underperforming employee who is being led by a great leader. In his book Good to Great, Jim Collins, talks about this concept of the bus, right. And having people in the right seats on the bus. I get that. But too...
04 Oct Myth: You can’t train empathy
You know, I can’t tell you how many times someone has said to me, you can’t train empathy. You have to hire for it. I think that’s a myth. And I’ll tell you why it’s not about training empathy. There are companies out there today...
30 Jan ClearSource looks back on 2017, forward into 2018 in Q1 Meeting
This past Friday, ClearSource leadership reviewed results from Q4 and the 2017 year in total, while planning for success in Q1 of 2018. The meeting, held in the Sandy, Utah office, covered a variety of wins for the growing organization during the past months and year....
04 Jan ClearSource employees give back, raise money during holidays
For two weeks in December, ClearSource employees engaged in a successful Penny Wars competition aimed to generate some friendly rivalry between internal programs of the company while collecting charitable donations from the staff. This effort was designed to focus attention towards those who were less...
19 Dec ClearSource Opens New HQ Office in Pleasant Grove, Utah
Pleasant Grove, Utah – ClearSource today announced the opening of its newest office space located at 2168 W Grove Parkway, in Pleasant Grove, Utah. ClearSource now occupies the 2nd floor of the recently opened building, spanning over 60,000 square feet and incorporating progressive design elements into...
07 Nov ClearSource Leaders Set Q4 Strategy, Expectations, and Plan for Further Growth
This past Thursday, ClearSource leadership reviewed results from Q3 and discussed high level strategy for Q4. Following tradition, Rob Goeller, CEO at ClearSource, delivered the State of the Company Address highlighting successes and opportunities for the growing company. A main theme of Goeller’s presentation was around...
12 Oct ClearSource Named to MountainWest Capital Network’s 2017 Utah 100
Salt Lake City, UT— October 10, 2017 — ClearSource today announced it was named to the 2017 Utah 100, MountainWest Capital Network (MWCN)’s annual list of the fastest-growing companies in Utah. ClearSource ranked No. 21 out of 100 companies and was honored at the 23rd annual...