Quality

 

Treating Customers Like Partners

 

 

Your customers are valuable to your business.  This means they are the lifeblood to ours.

 

Serving to their needs in a positive and memorable manner is our expectation.  You can trust us.

 

 

customer

 

Our Promise

 

  • To provide a seamless transaction across multiple touchpoints, such as email, phone, and chat
  • To ensure continuity of service through aggressive and continual staff training
  • To generate contagious enthusiasm for your brand among team members
  • To make proactive offers to assist with order placement
  • To pair complimentary product recommendations to enhance overall value to the customer

Perpetual Development

 

Quality is assessed through daily monitoring and scoring, weekly call calibration sessions with clients, and by providing our clients with access to listen to calls on-demand.  Our quality assurance professionals hone in on critical aspects of calls on a daily basis.

 

 

Professionalism

Tone of voice, use of courtesy phrases such as “please” and “thank you”, and confidence in product recommendations

 

 

Accuracy

Adherence to established policies and procedures, and the providing of accurate information

 

 

Handling

Minimization of “dead air” and hold time through meaningful customer engagement