SALT LAKE CITY – August 17, 2017 – ClearSource, a premium provider of outsourced customer service, has been named to the Inc. 500 list as one of the fastest growing privately held companies in the United States. This is the 36th annual 500/5000 list generated by...
This past Friday ClearSource reviewed successes from Q2 and discussed Q3 strategy at the company’s headquarters in Sandy, UT. Following tradition, ClearSource CEO Rob Goeller delivered the State of the Company Address which highlights opportunities, challenges, and overall strategy for the growing organization. Goeller identified...
Have you ever noticed how inexperienced and unsuccessful leaders tend to wield accountability like a weapon? Perhaps comments like these sound familiar: “If John isn’t meeting your expectations then you need to hold him accountable” or “if you don’t hit the sales target this month,...
Currently, ClearSource leaders are undergoing a series of trainings to help them best capture the company vision and to enable optimal performance within their respective jobs. These trainings, led by ClearSource Chief Customer Officer Nate Spears, are quickly becoming a staple of the company's culture as...
My business partner has a favorite question he likes to ask when interviewing someone for a role with our company. “Tell me about a time in your career when you were really excited to get up in the morning and get to work.” I’m always...
She was my first interview today, but in the preceding 30 days I’ve probably conducted close to 75. When you’re managing the operations of a growing, award-winning BPO, these types of tasks are simply a part of the daily equation. Not all customer service agents...
ClearSource family, I want to talk to you about our first core value: Customer First. I'd like you to think to yourself, "Who are MY customers?" I'm sure most of you thought about the customers who call in daily, but what about your peers around...
It was 2002, and during the preceding months I had worked my way up from an inbound customer service agent, to a team lead of 4, to supervising the company's 2000+ telecommunication accounts within the United Kingdom. The company was thriving, even during a challenging...
We hear a lot about company cultures these days. Zappos has a great culture, while often Amazon gets a bad rap. But what exactly makes a company culture great? Why should you worry about your company's culture, and what does “dressing in drag” have to do...
In the contact center industry, we often find ourselves on the receiving end of some pretty mean-spirited customer complaints. These can be painful conversations. On multiple occasions I’ve seen customer service representatives brought to tears as a customer angrily complains about an issue. Without tools...
