Insights

Pleasant Grove, Utah – ClearSource today announced the opening of its newest office space located at 2168 W Grove Parkway, in Pleasant Grove, Utah.  ClearSource now occupies the 2nd floor of the recently opened building, spanning over 60,000 square feet and incorporating progressive design elements into...

This past Friday ClearSource reviewed successes from Q2 and discussed Q3 strategy at the company’s headquarters in Sandy, UT.  Following tradition, ClearSource CEO Rob Goeller delivered the State of the Company Address which highlights opportunities, challenges, and overall strategy for the growing organization.  Goeller identified...

Have you ever noticed how inexperienced and unsuccessful leaders tend to wield accountability like a weapon? Perhaps comments like these sound familiar: “If John isn’t meeting your expectations then you need to hold him accountable” or “if you don’t hit the sales target this month,...

Currently, ClearSource leaders are undergoing a series of trainings to help them best capture the company vision and to enable optimal performance within their respective jobs.  These trainings, led by ClearSource Chief Customer Officer Nate Spears, are quickly becoming a staple of the company's culture as...

My business partner has a favorite question he likes to ask when interviewing someone for a role with our company. “Tell me about a time in your career when you were really excited to get up in the morning and get to work.” I’m always...

She was my first interview today, but in the preceding 30 days I’ve probably conducted close to 75.  When you’re managing the operations of a growing, award-winning BPO, these types of tasks are simply a part of the daily equation.  Not all customer service agents...