Customer First

ClearSource family, I want to talk to you about our first core value: Customer First.  I'd like you to think to yourself, "Who are MY customers?"  I'm sure most of you thought about the customers who call in daily, but what about your peers around...

What do you want? Great question. If you’re asking me, it depends on what you want to know. What do I want for lunch? That’s easy. Malai kofta with some vegetable biryani and garlic naan. What do I want out of life? That’s a bit...

Why are emotional connections so important in customer service? Imagine you’re sitting with an acquaintance. You’ve experienced an issue and tell them how strongly you feel about the problem. You could be very angry, distressed, frustrated, etc.  Imagine that after you’ve finished expressing your emotion,...

Why is it so important to make your customers feel valued? Because when customers are dissatisfied, 96% won’t complain; they’ll simply stop using your products or services. So, how can you make your customers feel valued? "Thank your customer for complaining and mean it. Most will never...